Product & Order Questions
Lili Pixel Studio creates funny, nostalgic, and personality-packed products including graphic tees, candles, coffee, mugs, bookmarks, keychains, and unique gift items. Our collections are inspired by sarcasm, retro gaming, cozy chaos, 90s nostalgia, office humor, and everyday relatable moments. We are adding new products all the time so follow us on social media and check here on our site!
Because our products are made to order, we may not be able to accept returns or exchanges unless an item arrives damaged, defective, or incorrect. If there is an issue with your order, please contact us as soon as possible so we can help make it right.
Because our products are made to order, we do not accept returns or exchanges for incorrect size selection. Please review the size chart carefully before purchasing. If you have questions about sizing before ordering, feel free to contact us.
Many of our products are made to order, which means they are created after your purchase is placed. This allows us to offer a wider variety of designs while reducing unnecessary waste. Processing times may vary by product.
Our 3D printed products are made in-house by Lili Pixel Studio. Because they are 3D printed and hand-finished or assembled when needed, small variations may occur, making each piece unique.
Colors may vary slightly depending on your screen settings, device display, lighting, and production method. We do our best to represent each product as accurately as possible in our photos and mockups.
For best results, wash apparel inside out with like colors using cold water. Tumble dry low or hang dry when possible. Avoid bleach, ironing directly over the design, or dry cleaning.
3D printed items should be kept away from extreme heat, direct sunlight for long periods, and high-temperature environments such as hot cars. Clean gently with a soft cloth when needed. They are not dishwasher safe unless specifically stated.
Custom or personalized products may be offered from time to time depending on the item. If customization is available, it will be listed on the product page. For special requests, please contact us before placing your order.
You can contact us through our website contact form or customer support email. Please include your order number and a clear description of the issue so we can help as quickly as possible.
Shipping Related Questions
Yes. Most Lili Pixel Studio products are printed on demand by trusted production partners and shipped directly to you. Our 3D printed products are made in-house by Lili Pixel Studio, so they may ship separately from apparel, candles, mugs, coffee, or other items in your order. If your order includes both 3D printed and non-3D printed products, you may receive multiple packages with separate tracking information.
Lili Pixel Studio currently ships within the United States only.
Shipping To Residential Addresses Only:
To help prevent delivery issues, Lili Pixel Studio currently ships to residential addresses only. We do not ship to business, office, school, commercial, hotel, freight forwarding, warehouse, or shared receiving addresses.
If an order is placed with a non-residential shipping address, we may contact you for an updated residential address before fulfillment. If a residential address cannot be provided, the order may be cancelled and refunded.
At this time, Lili Pixel Studio ships within the United States only. We do not currently offer international shipping, but this may change in the future as the shop grows.
Please contact us immediately if you notice an address mistake. If the order has not entered production or shipped yet, we will do our best to help. Once an item has shipped, we may not be able to change the delivery address or replace orders sent to an incorrect address provided at checkout.
Processing and shipping times may vary depending on the product ordered. Many items are made to order after purchase, so please allow time for production before your order ships. Usually, orders are shipped within 5-7 business days, but estimated delivery times will be shown at checkout whenever available.